It works best if all parties:
- have a vested interest in finding a solution to the problem, or
- wish to have an understanding of what has happened, or
- wish that the “other” could only understand how each of you was impacted
- want to find your own answers, or
- want to move forward with everyone “saving face”
Once there is willingness to meet, you are half way there.
What types of issues can benefit from mediation?
The workplace can be a breeding ground for any number of conflicts, leading to loss of productivity, employee dissatisfaction, absenteeism, and many other HR issues. Most of those conflicts, no matter how big or small, will benefit from mediation and conflict resolution. Mediation allows a third party to direct and mediate conversation, creates a safe space for real problem solving, and allows for a different perspective.
How to prepare for mediation
- What happened? Consider writing out what happened.What issues do you want to discuss? Be clear, at least with yourself as to what needs to be resolved.
- What do you want or need? Is it an apology? Is it money? Is it revenge? Is it understanding? Is it peace of mind?
- Is the person with whom you wish to meet able to provide what you seek?
- What does the other person need in order to put this behind them?
- What is the worse that can happen for you or for the other if this issue isn’t resolved?
- What would you gain if this issue is resolved?